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Order, Shipping & Payment

Dealer network
Index Braille and Accessibility distributes our products via a wide network of professional local Dealers. In all markets, where there is an active dealer, all requests from this territory will be transferred to the local dealer. In markets where Index Braille and Accessibility has several dealers, all active dealers will be informed when there is a request directly to Index Braille and Accessibility, unless else in indicated by the client.

Proforma Invoice/Offer
When Index Braille and Accessibility receives a product inquiry we will return a formal "Proforma Invoice/Offer" to the customer. 
This document includes all information required to process order and payment.

Order & shipping
All orders to Index Braille and Accessibility are firm and irrevocable. Orders can be accepted by e-mail, fax and letter. The order will be processed when Index Braille and Accessibility receives an order from a dealer with open credit, or when your bank confirms the payment for an offer. Request  your bank to send a fax with the payment document to Index Braille and Accessibility and we will process the order . During normal conditions Index Braille and Accessibility will ship the order within one week from confirmed order or payment reception.
Confirmed orders are irrevocable.